Exploring the Effectiveness of AI Chatbots in University Student Services: A Case Study of Federal University of Technology, Minna (Bosso LGA, Niger State)
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Background of the Study
Artificial Intelligence (AI) has transformed various sectors, with higher education institutions increasingly adopting AI tools to improve administrative processes and student services. AI-powered chatbots are one of the most promising innovations for enhancing student interaction with university services. These chatbots can handle student queries, provide real-time assistance, and automate processes such as course registration, fee payment inquiries, and general information dissemination. At the Federal University of Technology, Minna (FUT Minna), student services are a critical component in supporting academic success and overall student satisfaction. However, managing the volume and diversity of student requests remains a challenge for administrative staff. AI chatbots, with their capacity for 24/7 availability and personalized responses, have the potential to streamline these services and enhance user experience. This study will explore the effectiveness of AI chatbots in improving student service delivery at FUT Minna, assessing their impact on response time, student satisfaction, and administrative efficiency.
Statement of the Problem
The Federal University of Technology, Minna, faces challenges in delivering efficient and timely responses to a wide range of student inquiries. Traditionally, students rely on administrative staff for services such as registration inquiries, academic advising, and fee-related issues. However, this system is often slow, especially during peak periods. The manual nature of these processes can lead to delays, student dissatisfaction, and increased workload for staff. AI chatbots present a potential solution to these problems by automating the responses and reducing the need for direct human intervention. However, the extent to which AI chatbots can improve service efficiency, engagement, and user satisfaction at FUT Minna remains uncertain.
Objectives of the Study
- To assess the effectiveness of AI chatbots in improving the efficiency of student services at FUT Minna.
- To evaluate the impact of AI chatbots on student satisfaction and engagement with university services.
- To identify the challenges and opportunities in implementing AI chatbots within the university’s administrative system.
Research Questions
- How do AI chatbots improve the efficiency of student services at Federal University of Technology, Minna?
- What impact do AI chatbots have on student satisfaction with university services?
- What challenges are associated with implementing AI chatbots in the university’s student services?
Research Hypotheses
- AI chatbots will significantly improve the efficiency of student services at Federal University of Technology, Minna.
- The implementation of AI chatbots will lead to higher student satisfaction with university services.
- The use of AI chatbots will reduce the workload of administrative staff at FUT Minna.
Significance of the Study
This study will offer valuable insights into the effectiveness of AI chatbots in enhancing student services at FUT Minna. The findings will assist the university in deciding whether to adopt AI chatbots for broader use across other service areas, improving efficiency, satisfaction, and administrative workload. Additionally, this research will contribute to the academic discourse on AI applications in higher education.
Scope and Limitations of the Study
The study will focus on evaluating AI chatbots specifically for student services at the Federal University of Technology, Minna (Bosso LGA, Niger State). It will not cover other AI applications at the university or investigate broader AI implementations in teaching and learning. Limitations include potential technological barriers to chatbot adoption and limited generalizability due to the case study nature of the research.
Definitions of Terms
AI Chatbots: Automated systems powered by artificial intelligence that interact with users through text or voice, often used to handle customer service or administrative tasks.
Student Services: A range of services offered to students, including registration, counseling, academic advising, and fee management.
Efficiency: The ability to perform tasks in a timely and effective manner, minimizing delays and errors.
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